Terms of Use and Privacy Policy

Introduction

We, SmartBest, a limited liability company registered under the commercial registration number 1010786482 with our registered address at Abi Al Maali At Tamimi, Almarqab, Riyadh 12645 (“us”, “we”, “our”), respect the privacy of all our users and are committed to protecting personal data collected through [your website URL] and its associated mobile application (“Platform”).

This privacy policy (“Privacy Policy”) outlines how we collect and use your personal data, either directly from you or from other sources in connection with your access and use of the Platform or any services provided by us, including newsletters and any social media functions on the Platform (collectively, the "Services"). We understand the importance you place on your personal data, and we are committed to protecting and respecting your privacy. Please read the following Privacy Policy carefully to understand our practices regarding your personal data. By using the Platform and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy. For the purposes of this Privacy Policy, “Personal Data” shall refer to the categories of data outlined in Clause 2 of this Privacy Policy.

References to "user," “you,” or "your" refer to you as an individual or legal entity, as applicable.

The Platform may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections allows third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices/statements. When you leave our Platform, we encourage you to read the privacy notice of every website you visit.

We DO NOT COLLECT CHILDREN'S DATA

This Platform is not intended for anyone who has not attained the age of majority as per the relevant applicable laws governing such individuals. However, it is not possible for us to prevent certain users, including children, from fraudulently representing their age to gain access to the Platform. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately as described in Clause 12 of this Privacy Policy.

WHAT PERSONAL DATA DO WE COLLECT FROM AND/OR ABOUT YOU?

We collect your Personal Data to provide and continually improve the Platform and Services. Personal Data refers to any information that can identify you as an individual based on the identifiers. It does not include anonymized data, i.e., a dataset from which individual identifiers have been removed. We collect, utilize, store, and transfer various types of Personal Data about you, which are categorized as follows:

A. Identity Data: Includes details such as your first name, last name, username, gender, title, nationality, and date of birth.

B. Contact Data: Comprises your address, email address, and telephone number.

C. Transaction Data: Information about payments made to and by you, including payment methods and details about products and services you have purchased from us.

D. Technical Data: Encompasses your IP address, browser type and version, operating system, device type, and general internet usage.

E. Profile Data: Includes your username and password, interests, preferences, feedback, and survey responses.

F. Purchase Data: All past orders and purchases made from the same user account.

G. Browser Data: Relates to how you interact with our website, products, and services.

H. Marketing and Communications Data: Covers your preferences for receiving marketing materials and your communication preferences.

Additionally, we may collect, use, and share statistical or demographic information (“Aggregated Data”). Aggregated Data is derived from your Personal Data but has been amended to remove personal identifiers.

HOW DO WE COLLECT PERSONAL DATA ABOUT YOU?

We seek your Personal Data through the following means:

A. Directly: We collect your Personal Data directly from you through the Platform when you register, make payments, participate in contests, submit feedback, or contact us.

B. Indirectly: We may receive Personal Data about you from friends or relatives when they make purchases on your behalf, as well as from third-party service providers.

C. Automatically: We collect certain Personal Data automatically when you use our Services through log files, cookies, and other unique identifiers.

WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA FOR?

We collect and use your Personal Data for the following purposes:

To provide you with information, products, or Services that you request.
To improve our Services and deliver a better and more personalized experience.
To administer and manage our incentive programs and fulfill your requests.
To comply with local laws and prevent fraud.

HOW WE USE YOUR PERSONAL DATA

We will only use your Personal Data in the following circumstances:

Performance of a Contract: We need to use your Personal Data to fulfill a contract with you.
Legal or Regulatory Obligation: We may collect your Personal Data to comply with applicable laws.
Legitimate Interests: We may process your Personal Data based on our legitimate business interests.
Marketing and Communications Data: We may use your Personal Data to provide you with information about goods and services that may be of interest to you.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We, SmartBest, a limited liability company registered under the commercial registration number 1010786482 with our registered address at Abi Al Maali At Tamimi, Almarqab, Riyadh 12645 ("us", "we", "our"), respect the privacy of all our users and are committed to protecting personal data collected through [your website URL] and its associated mobile application ("Platform").

Other businesses, such as logistics and marketing companies.
Third parties for the purposes set out in this Privacy Policy.
In case of business transfers, where customer Personal Data is included among the transferred assets.

IS MY PERSONAL DATA TRANSFERRED OUTSIDE OF SAUDI ARABIA?

To deliver our Services, it may be necessary for us to share your Personal Data with service providers located outside Saudi Arabia. We ensure that any such transfer complies with this Privacy Policy and applicable laws.

HOW DO WE STORE AND HOW LONG DO WE STORE YOUR PERSONAL DATA?

We will store your Personal Data for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as required by law.

WHAT SECURITY MEASURES DO WE APPLY?

We maintain commercially reasonable technical, administrative, and physical safeguards to protect your Personal Data against unauthorized access and alterations.

WHAT ARE YOUR DATA SUBJECT RIGHTS?

Under certain circumstances, you have the following rights regarding your Personal Data:

Right to be informed about the Personal Data collected from you.
Right to access your Personal Data.
Right to request correction or destruction of your Personal Data.
Right to withdraw consent for processing marketing data.

HOW DO WE CHANGE OUR PRIVACY POLICY?

We may change our Privacy Policy as our business evolves. We will inform you of any changes by posting the updated version on the Platform.

CONTACT US

If you have any concerns about your Personal Data on the Platform, please contact us at [email protected].

CR NO: 1010786482

EMAIL: [email protected]

ADDRESS: Abi Al Maali At Tamimi, Almarqab, Riyadh 12645

Steps to delete your account from the app:

Open the app: Make sure you are logged into your account.

Go to the account tab: Look for the "Account" or "Settings" tab in the app.

Press the "Edit Account" button: Look for the "Edit" or "Manage Account" button.

Scroll down the page: You will find your account information, including the username, email, and other data.

Press the "Delete Account" button: This button is usually located at the bottom of the page or near other account options.

Read the warning carefully: Make sure to read the warning that appears on the screen. This warning will remind you that all your account data will be permanently deleted.

Press "Confirm Deletion": If you are sure you want to delete your account, press the "Confirm Deletion" button.

Important notes:

Account deletion cannot be undone: Once you confirm the deletion, all your account data will be permanently removed.

Make sure to save any important data before deleting the account: You will not be able to access this data after your account is deleted.

If you encounter any issues in deleting your account: Please contact the app's support team for assistance.

Additional tips:

Change your password: If you are concerned about the security of your account, you can change your password.

Email notification: You can also email the app's support to request account deletion.

By following these simple steps, you can easily delete your account from the app.